FAQ

Q1: How do I place an order?
The ordering process is simple and intuitive, consisting of just four steps:

  1. Choose Products: Browse our catalog and add your desired items to the shopping cart.

  2. Fill in Information: Proceed to the checkout page and provide your accurate shipping address and contact details.

  3. Secure Payment: We accept major global credit cards, including Visa, Mastercard, American Express, Discover, etc. All transactions are processed through a highly encrypted payment gateway without the need for complicated redirects.

  4. Confirm Order: Once payment is successful, you will immediately receive a confirmation email, and we will begin processing your order for shipping.

Security Guarantee: We use a globally recognized PCI-DSS certified platform with end-to-end encryption. This ensures that your credit card information is processed through a secure financial channel, and our system never stores any sensitive card data, ensuring 100% security and peace of mind during your payment process.

Q2: Is my payment information secure?
Absolutely secure. Protecting your privacy and financial security is our top priority. We have implemented a two-layer protection system:

  • Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global payment data security requirements.

  • Bank-Level Encryption: With SSL/TLS end-to-end encryption, your credit card number, billing address, and other sensitive information are securely locked during transmission. Even our backend staff cannot view your private card information, ensuring a worry-free shopping experience.

2. Order Shipping and Delivery Time (Advantages of U.S. Direct Shipping)

Q3: Where will my order be shipped from? How long will it take to arrive?
All our products are shipped directly from our U.S. warehouse to ensure quality control and efficient handling.

  • Order Processing: After order confirmation (typically within 12 hours of successful payment), we will complete sorting and hand over the shipment to the logistics company within 2 business days.

  • Estimated Delivery Time:

    • Domestic U.S. Orders: Enjoy fast logistics, with standard delivery time of 3-5 business days.

    • International Orders: Typically 7-15 business days, depending on destination and local logistics speed.

3. Duties and Import Taxes (All-Inclusive Worry-Free Service)

Q4: Do I need to pay additional duties or import taxes upon receiving my order?
No, you do not need to pay any extra fees. To make your cross-border shopping as smooth as shopping locally, we offer an "all-inclusive" pricing policy:

  • Duties and Taxes Included: The total amount you pay at checkout includes the product cost, international shipping, and any import duties or VAT (Value Added Tax) that may apply in the destination country.

  • No Hidden Fees: Once your package arrives, you won’t need to pay any additional fees to customs or the courier. We take care of the customs clearance and tax procedures.

  • Worry-Free Delivery: As we have prepaid all applicable duties and taxes, your package will pass through customs smoothly, ensuring that what you see is exactly what you get.

4. Order Tracking and After-Sales Service

Q5: How can I track my order in real time?
We provide full transparency with real-time tracking services:

  1. Email Notification: After shipment, our system will automatically send a tracking number to your registered email.

  2. Account Inquiry: You can log into your account anytime and check the real-time logistics updates under the "Order History" section.

  3. Official Tracking: Use the tracking number to check the exact location and estimated delivery date of your package on the official websites of carriers like UPS, DHL, FedEx, etc.